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Contact OPHIR through the channel that best fits your inquiry so it can be directed to the appropriate process. For technical assistance, you may also use the Contact Support page.

Choose a Contact

General Information

For general questions about OPHIR, the application, or available materials that do not require technical, legal, or privacy review:

Email: hello@joinophir.app

Technical Support and Security

Use this address for questions about:

  • signing in and account access;
  • application functionality and technical errors;
  • connecting or refreshing a financial account and Plaid;
  • transactions, categories, budgets, forecasts, and the financial assistant;
  • subscriptions, paid access, and restoring a purchase;
  • suspicious activity or a possible vulnerability; and
  • application or website accessibility.

Email: support@joinophir.app
Detailed instructions and form: Contact Support

Privacy and Personal Information

Use this address for:

  • account deletion;
  • access to or a copy of personal information;
  • correction or deletion of information;
  • withdrawal of consent;
  • portability of certain computerized personal information;
  • questions about automated processing; and
  • privacy complaints and other privacy inquiries.

Email: privacy@joinophir.app
Instructions: Account Deletion and Data Requests

OPHIR may require reasonable identity verification before completing a request that affects an account or personal information.

Official, Legal, and Business Communications

For legal notices, questions about the Terms of Service, business inquiries, and other formal communications:

Email: contact@joinophir.app

Using this email address does not waive or replace any method of service, delivery, or filing required by applicable law, contract, or official procedure.

Quick Actions

Some matters can be addressed without waiting for a response:

Cancelling a subscription, deleting the application, deleting an account, and disconnecting a financial account are separate actions. To stop future charges, cancel the subscription directly through the Apple App Store or Google Play.

What to Include

To help us understand your inquiry, include:

  • an email address where OPHIR can respond;
  • a short, clear subject;
  • a description of your question or issue;
  • the platform, device, and application version, if relevant;
  • the approximate date, time, and time zone of an error;
  • the error text and steps you have already tried; and
  • the order number from an Apple or Google receipt if the inquiry concerns a subscription.

If your inquiry concerns an account, write from the email address associated with that account where possible. Send one inquiry to the single address that best fits the matter. Sending the same message to multiple addresses may delay review.

Do Not Send Confidential Credentials

OPHIR does not ask you to send the following by email:

  • an online-banking password;
  • an Apple Account or Google Account password;
  • a full bank account or payment card number;
  • a card security code;
  • a PIN;
  • a one-time code; or
  • a secret key or backup recovery code.

Before sending a screenshot or receipt, hide information that is not needed to address your inquiry. If you believe a bank account or card has been compromised, contact the financial institution immediately through its official channel. OPHIR cannot block a card, freeze a bank account, or reverse a banking transaction.

Mailing Address

OPHIR operator:
Soavinjato Andrianarisoa
1203 Rue Normont
Laval, Québec H7G 3H3
Canada

For urgent technical issues, use support@joinophir.app rather than postal mail.

Responses and Inquiry Handling

OPHIR aims to respond within a reasonable time. Complex technical issues, security reviews, personal information requests, and matters that depend on Apple, Google, Plaid, or a financial institution may take additional time.

OPHIR may request additional information or reasonable identity verification, or direct you to the appropriate third party if that party controls the matter. Personal information requests are handled within the time and process required by applicable law.

Information in an inquiry is used to review and address the matter, respond to the user, protect the account and Service, prevent abuse, and meet legal obligations. For details, see the Privacy Policy.

If you require an accessible communication format or another reasonable accommodation when communicating with OPHIR, include that request in your inquiry.